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Exam 220-1102 topic 1 question 611 discussion

Actual exam question from CompTIA's 220-1102
Question #: 611
Topic #: 1
[All 220-1102 Questions]

A user reports the following issues:

• Their computer is constantly running slowly.
• The default home page of the web browser has changed to a suspicious search engine.
• They have been receiving pop-up ads on the screen.

Which of the following should a technician do first to address these issues?

  • A. Update the antivirus program and run a full system scan
  • B. Uninstall the suspicious search engine and reset the home page
  • C. Install the latest updates for the operating system
  • D. Block the pop-up ads using the web browser settings
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Suggested Answer: A 🗳️
by Nate_A at Nov. 15, 2024, 6:12 p.m.

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straykid_
1 week, 5 days ago
Selected Answer: B
This is most likely an adware. This can't be simply removed by malware scans. You would need to uninstall the search engine, reset browser settings and clear cache.
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Nate_A
5 months, 3 weeks ago
A. Update the antivirus program and run a full system scan The symptoms described by the user strongly suggest a malware infection. Updating the antivirus software and running a full system scan is the most likely way to identify and remove the malware that is causing the issues. Once the malware is removed, the technician can address other issues, such as resetting the browser's home page and disabling pop-up ads. Google Gemini
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