Exam 220-1102 topic 1 question 656 discussion

Actual exam question from CompTIA's 220-1102

Question #: 656
Topic #: 1

A user is unable to access the company's internal network on a separate subnet. A help desk technician verifies the user’s credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue. Which of the following should the technician do next?

A. Consult with the firewall team to see if the user's IP address is blocked.
B. Delete the user's credentials and create new ones.
C. Run a virus scan on the user's workstation.
D. Update the network drivers on the user’s workstation.

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Suggested Answer: A 🗳️

by Nate_A at Nov. 15, 2024, 7:23 p.m.

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Nate_A

5 months, 3 weeks ago

A. Consult with the firewall team to see if the user's IP address is blocked. Since the issue is specific to a single user and their ability to access the internal network, it's likely related to network access controls. A firewall can be configured to block specific IP addresses or devices, preventing access to network resources. By consulting with the firewall team, the technician can determine if the user's IP address has been inadvertently blocked or if there are any specific firewall rules that are preventing access. Google Gemini

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Exam 220-1102 topic 1 question 656 discussion

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Nate_A

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