While browsing the Internet, a customer sees a window stating antivirus protection is no longer functioning. Which of the following steps should a technician take next? (Choose two.)
The two most appropriate steps to take in this situation are:
A. Isolate the computer from the network.
C. Update the endpoint protection software.
Here's why:
Isolating the computer: This prevents the potential spread of malware to other devices on the network. It's a crucial first step to contain the threat.
Updating the endpoint protection software: Outdated antivirus software may not be effective against the latest threats. Updating it ensures that the software has the latest virus definitions and security patches.
While the other options might be relevant in certain scenarios, they are not the most immediate and effective actions to take in this specific case.
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Nate_A
5 months ago