Exam SY0-701 topic 1 question 571 discussion

B. Improving security awareness training Explanation: False-positive phishing reports occur when employees incorrectly identify legitimate emails as phishing attempts. Improving security awareness training helps employees better recognize actual phishing emails, reducing unnecessary reports to the help desk. Training should include: ✅ How to differentiate between real and phishing emails ✅ Examples of common phishing tactics ✅ When and how to report suspicious emails Why not the others? A. Performing more phishing simulation campaigns – While simulations are helpful, they mainly test employee awareness rather than directly improving their ability to distinguish false positives. C. Hiring more help desk staff – This may address the increased workload but does not solve the root issue of frequent false-positive reports. D. Implementing an incident reporting web page – This could streamline reporting but would not necessarily reduce false positives.