The company’s client service team is receiving a large number of inquiries from clients regarding a new vulnerability. Which of the following would provide the customer service team with a consistent message to deliver directly to clients?
Communication plan: A communication plan outlines how information about the vulnerability will be shared with clients, ensuring that the message is clear, consistent, and aligned with the company's policies and procedures.
It is a NEW vulnerability. So they won't have the appropriate response in their playbook yet. They should first follow the communication plan, solve the issue of the vulnerability and then put it in their response playbook
Response playbook: A response playbook is a set of predefined, actionable steps or guidelines that teams can follow during specific incidents, such as a vulnerability or security breach. It provides clear instructions on how to address client inquiries in a consistent and coordinated manner. In this case, a response playbook would give the customer service team the specific language and steps they need to communicate with clients about the new vulnerability.
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