C. Document the findings.
Explanation:
After verifying full system functionality, the technician should document the findings. This step is crucial for ensuring that all troubleshooting steps and resolutions are recorded for future reference, compliance, and accountability.
A. Question the users: This would typically be an earlier step in the troubleshooting process when gathering information about the problem.
B. Determine if anything has changed: This step is part of identifying potential causes, which would generally be done earlier in the troubleshooting process.
D. Gather information: This is also an earlier step in the troubleshooting methodology, before the technician can verify functionality or proceed with other actions.
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lexxone
2 months ago