Exam CAS-004 topic 1 question 641 discussion

The correct answer is A. The CRM company. In a Platform as a Service (PaaS) model, the cloud service provider (CSP) is responsible for managing the underlying infrastructure and platform, but the CRM company (the SaaS provider) is responsible for ensuring that the application and its configuration meet the specific regulatory requirements of their customers. These regulatory requirements typically cover aspects such as configuration management, patch management, and life-cycle management, which are critical for maintaining compliance with industry-specific regulations (e.g., HIPAA, GDPR, PCI DSS). Even though the CSP handles the infrastructure, the CRM company, as the SaaS provider, is responsible for ensuring that its use of the platform complies with those regulations, especially in terms of how they configure, manage, and operate their application.