1. Identify the problem
2. Establish a theory of probable cause
3. Test the theory to determine the cause
4. Establish a plan of action to resolve the problem
and identify potential effects ==> Answer.
5. Implement the solution or escalate as necessary
6. Verify full system functionality and implement preventive
measures if applicable
7. Document Findings, actions, outcomes and lessons learned
thought the process
I
Eat
Tacos
Every
Independence
Valentines
Day
upvoted 3 times
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AriGarcia
1 month, 3 weeks ago