ExamTopics Logo
Mail Us[email protected]
Menu
Comptia Discussions
exam questions

Exam 220-902 All Questions

View all questions & answers for the 220-902 exam
Go to Exam

Exam 220-902 topic 5 question 16 discussion

Actual exam question from CompTIA's 220-902
Question #: 16
Topic #: 5
[All 220-902 Questions]

A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:

  • A. close any items of a personal nature.
  • B. reboot the computer and log back in.
  • C. capture a screen-shot of the error message.
  • D. take steps to reproduce the error.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by [deleted] at April 1, 2025, 3:53 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Currently there are no comments in this discussion, be the first to comment!
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel