Exam 220-1001 topic 1 question 46 discussion

Actual exam question from CompTIA's 220-1001

Question #: 46
Topic #: 1

A user is having a problem with printing a specific document type.
The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.
Which of the following should a technician do FIRST in troubleshooting the problem?

A. Stop and restart the PC print spooler service.
B. Verify the user is sending the document to the correct printer queue.
C. Have each user send the same document to the correct printer queue.
D. Stop and restart the print server queues, and then have the user resend the document.

Show Suggested Answer

Suggested Answer: B 🗳️

by TechTroll at May 4, 2020, 4:15 a.m.

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henry83

Highly Voted 4 years, 1 month ago

I believe the correct answer is B. because the key word of the question is " what should a technician do FIRST" which mean the technician has to Verify the user is sending the document to the correct printer.

upvoted 6 times

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l0609890

Highly Voted 3 years, 11 months ago

The answer is B. You should always check if the issue is not a "user error". It is not A, because, after the user switch to another printer, the PC's print spooler worked properly.

upvoted 6 times

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CloudChef

Most Recent 7 months, 2 weeks ago

B. Verify the user is sending the document to the correct printer queue.

upvoted 1 times

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BenBoateng

2 years, 10 months ago

Do these questions actually come up in the exam as I did and apart from the case study did not see hardly any?

upvoted 1 times

suffyluffy

2 years, 9 months ago

did you actually not get a single question from here on the exam? (Apart from the case study)

upvoted 1 times

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PapaNook

4 years, 4 months ago

I've been in desktop support for 7 years, answer B happens quite often and would be the most correct in my opinion. If the user is able to print to another printer without any issues then the Print Spooler should be functioning correctly. Usually, if the user cannot print to ANY printer it ends up being the Spooler or depending on if the other printers are the same model the drivers could be corrupted. Ex.) HP uses universal print drivers for almost all their enterprise printers, so the drivers are shared, which means if you cannot print to any HP printer then the drivers are most likely corrupted (happens often on a large user base).

upvoted 3 times

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5 years, 1 month ago

Why is it B shouldn't it be A?

upvoted 4 times

ltt

4 years, 11 months ago

Other users are having no issues which means no issues with the server. Eliminate C and D The user with the issue can print to another printer which means the spooler service is working. Eliminate A I personally don't understand how B would help though.

upvoted 5 times

marerad

4 years, 10 months ago

Spooler service is service present on each client PC, so if anything is wrong with spooler service you should restart it and try again.

upvoted 3 times

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