The company's client service team is receiving a large number of inquiries from clients regarding a new vulnerability. Which of the following would provide the customer service team with a consistent message to deliver directly to clients?
The best option for providing the customer service team with a consistent message to deliver directly to clients would be:
B. Response playbook
A response playbook is a predefined guide designed to ensure consistent communication and response during specific incidents, such as addressing a new vulnerability. It typically contains templates, instructions, and key messages for customer-facing teams, ensuring they can communicate accurate and consistent information to clients.
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vicbersong
1 week, 6 days ago