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Exam CNX-001 topic 1 question 36 discussion

Actual exam question from CompTIA's CNX-001
Question #: 36
Topic #: 1
[All CNX-001 Questions]

An outage occurred after a software upgrade on core switching. A network administrator thinks that the firmware installed had a bug. Which of the following should the network administrator do next?

  • A. Establish a plan of action to resolve the issue.
  • B. Test the theory to determine cause.
  • C. Document lessons learned.
  • D. Implement the solution.
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Suggested Answer: B 🗳️
by SuntzuLegacy at May 19, 2025, 2:44 a.m.

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SuntzuLegacy
1 month, 1 week ago
Selected Answer: B
Answer: B. Test the theory to determine cause. According to standard troubleshooting methodology, after you’ve formed a hypothesis—in this case, that the firmware has a bug—the next step is to test that theory before moving on to create or implement a remediation plan.
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