Exam CNX-001 topic 1 question 47 discussion

Actual exam question from CompTIA's CNX-001

Question #: 47
Topic #: 1

A company is experiencing numerous network issues and decides to expand its support team. The new junior employees will need to be onboarded in the shortest time possible and be able to troubleshoot issues with minimal assistance. Which of the following should the company create to achieve this goal?

A. Statement of work documenting what each junior employee should do when troubleshooting
B. Clearly documented runbooks for networking issues and knowledge base articles
C. Physical and logical network diagrams of the entire networking infrastructure
D. A mentor program for guiding each junior employee until they are familiar with the networking infrastructure

Show Suggested Answer

Suggested Answer: B 🗳️

by SuntzuLegacy at May 19, 2025, 3:05 a.m.

Comments

Submit Cancel

SuntzuLegacy

1 month, 1 week ago

Selected Answer: B

Answer: B. Clearly documented runbooks for networking issues and knowledge base articles Runbooks provide step-by-step procedures for diagnosing and resolving common network problems. When paired with a comprehensive knowledge base of networking concepts and known issues, this allows junior employees to troubleshoot with minimal assistance and speeds up onboarding.

upvoted 1 times

...