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Exam N10-009 topic 1 question 330 discussion

Actual exam question from CompTIA's N10-009
Question #: 330
Topic #: 1
[All N10-009 Questions]

Which of the following actions happen during the first step of the troubleshooting methodology? (Choose two.)

  • A. Question the obvious.
  • B. Divide and conquer.
  • C. Identify symptoms.
  • D. Establish a theory.
  • E. Use a top-to-bottom approach.
  • F. Question users.
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Suggested Answer: CF 🗳️
by Hundo_954 at May 31, 2025, 9:27 p.m.

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Hundo_954
2 weeks, 3 days ago
Selected Answer: AF
A. Question the obvious F. Question users Explanation: These happen during Step 1: Identify the Problem of the CompTIA troubleshooting methodology. • A. Question the obvious – Check basic things like “Is it plugged in?” or “Is Wi-Fi enabled?” • F. Question users – Ask what they were doing when the issue started, and if anything changed. Other choices: • B. Divide and conquer – Step 4: Troubleshoot and test theories. • C. Identify symptoms – Also part of Step 1, but not the best choice here compared to the more direct answers A and F. • D. Establish a theory – Step 2. • E. Use a top-to-bottom approach – A specific troubleshooting method used later.
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