Exam 220-1201 topic 1 question 53 discussion

Actual exam question from CompTIA's 220-1201

Question #: 53
Topic #: 1

An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message:
Configuration information could not be read from the domain controller, either because the machine is unavailable or because access denied.
Which of the following will resolve this issue?

A. Restart the computer
B. Connect to the VPN.
C. Reset the account in Active Directory.
D. Join the Wi-Fi network.

Show Suggested Answer

Suggested Answer: B 🗳️

by Seidor_Analytics at July 16, 2025, 1:16 p.m.

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Elle

3 days, 7 hours ago

Selected Answer: B

B. When a user is off the domain Network and their domain password expires their machine still needs to be able to communicate with the domain controller to process the change if they are not on the company's Network or VPN that can happen which is why the user got the error. By connecting to the VPN it will establish a secured tunnel back to the corporate Network which will allow the system to authenticate against the domain controller and process the password reset.

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ishan94

3 days, 16 hours ago

Selected Answer: B

VPN establishes a secure connection to the corporate network, allowing the laptop to access the domain controller and process the password reset

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dddba0a

2 weeks, 1 day ago

Selected Answer: B

When a user is working remotely, their computer needs a secure connection to the corporate network to communicate with the domain controller. Without a VPN connection, the system can’t reach Active Directory, which is required to verify and update the expired password. Once connected to the VPN, the machine can authenticate and interact with domain resources like password reset policies and user credentials.

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Seidor_Analytics

2 weeks, 2 days ago

Selected Answer: C

Kinda torn, but C looks most likely to be what the exam is looking for.

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