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Exam 220-1001 topic 1 question 153 discussion

Actual exam question from CompTIA's 220-1001
Question #: 153
Topic #: 1
[All 220-1001 Questions]

Users report they have to select the output tray at the printer, even though the correct tray is selected in the print dialog.
Which of the following should a technician perform FIRST to attempt to solve the problem?

  • A. Check the user's account for the correct printing privileges.
  • B. Reinstall the driver on the print server.
  • C. Update the firmware on the commercial office printer.
  • D. Run Windows Update on the affected computers.
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Suggested Answer: B 🗳️

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Takoyaki
Highly Voted 4 years, 10 months ago
Reinstalling the print driver on the print server is the most correct answer because this is an interface issue common with multiple users. If a user account had insufficient permissions, they would be unable to print. Updating the firmware of the printer is unnecessary because there is nothing wrong with the printer itself. Conducting Windows updates is inappropriate because this invites greater security and system stability concerns that would need to be addressed by department management. This course of action is too broad to address this individual issue.
upvoted 10 times
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Cjones10
Most Recent 4 years, 2 months ago
The only question is, "How many computers are affected?" If it's every computer then reinstalling the print driver on the print server would be the best, but if it's a few then maybe running windows update would help.
upvoted 1 times
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alaaaboud
4 years, 7 months ago
Reinstalling the print driver on the print server is the most correct answer because this is an interface issue common with multiple users. If a user account had insufficient permissions, they would be unable to print. Updating the firmware of the printer is unnecessary because there is nothing wrong with the printer itself. Conducting Windows updates is inappropriate because this invites greater security and system stability concerns that would need to be addressed by department management. This course of action is too broad to address this individual issue.
upvoted 2 times
Rockm0uld
2 years, 12 months ago
Reinstalling the print driver on the print server is the most correct answer because this is an interface issue common with multiple users. If a user account had insufficient permissions, they would be unable to print. Updating the firmware of the printer is unnecessary because there is nothing wrong with the printer itself. Conducting Windows updates is inappropriate because this invites greater security and system stability concerns that would need to be addressed by department management. This course of action is too broad to address this individual issue.
upvoted 1 times
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HODNEJO
4 years, 8 months ago
Hey Takoyaki, have you already passed the A+ exams?
upvoted 2 times
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