A network technician is troubleshooting an issue and has established a theory of probable cause. Which of the following steps should the network technician take NEXT?
A good mnemonic for the CompTia troubleshooting steps is "I Eat Tacos Every Valentines Day"
1. Identify the problem.
2. Establish a theory of probably cause. (Question the obvious)
3. Test the theory to determine cause.
4. Establish a plan of action to resolve the problem and implement the solution.
5. Verify full system functionality and if applicable implement preventative measures.
6. Document findings, actions, and outcomes.
Part C
And here's the ones from the book:
* Step 1: Identify the Problem
* Step 2: Establish a Theory of Probable Cause
* Step 3: Test the Theory to Determine Cause
* Step 4: Establish a Plan of Action to Resolve the Problem and Identify Potential Effects
* Step 5: Implement the Solution or Escalate as Necessary
* Step 6: Verify Full System Functionality, and If Applicable, Implement Preventative Measures
* Step 7: Document Findings, Actions, and Outcomes
Hope this helps someone out there!
Part B
Take the first letter of each word and group them into two. Remeber couples that are at the end of a sentence and begining of a sentence are grouped with eachother.
ip
ct
tt
ep-ie
is-ei
vf-ip
df
ip => identify problem
ct => create theory
tt => test theory
ep-ie => establish plan -- identify effects
is-ei => implement solution -- escalate issue
vf-ip => verify findings -- implement preventation
df => document findings
This method would probably confusing for some. I would say just memorize the logical progression of the method so that when you see one you can just ask yourself "Logically which one comes next?" and youll be able to think of it. But thats what worked for me.
Part A
I have multiple mnemonics to memorize each one. They're kind of ridiculous but they also help me remember the compound steps. The last two words of a sentence are part of a compound step. For example, eat pizza (EP) and Is eating (IE) are part of one step. Anyway, here it is:
If pizza can taste terrific, then eat pizza.
Is eating ice safe?
Eating is very fun!
I prevent dead friends.
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