Exam 220-1001 topic 1 question 205 discussion

Actual exam question from CompTIA's 220-1001

Question #: 205
Topic #: 1

A user's personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have been made to the laptop.
Following best practice methodologies, which of the following should the technician perform NEXT to resolve the problem?

A. Uninstall the new software applications
B. Document the findings and report them to the user
C. Do a full backup of the system data
D. Perform a format and System Restore

Show Suggested Answer

Suggested Answer: C 🗳️

by YouKownNothingJonSnow at Dec. 18, 2020, 2:10 a.m.

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l0609890

Highly Voted 3 years, 12 months ago

I believe the C is correct because backing up data is part of the "identify the problem" procedure. I've to admit it is a bit strange at first but should always backup your data even if it may include the malware. That way you always have a backup of your machine and your data. Now the key method is to not restore the entire backup to your machine. Only go for the specific files and pieces of data you know aren't infected from that backup. You can learn more here: https://askleo.com/should-i-backup-if-my-machine-is-infected/

upvoted 5 times

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Coolsimba

Most Recent 4 years, 5 months ago

“Following best practice methodologies”- CompTIA A+ troubleshooting six steps. C is the correct answer.

upvoted 4 times

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YouKownNothingJonSnow

4 years, 7 months ago

I think it's A. If you suspect of an infection, you should not backup.

upvoted 3 times

OCD

4 years, 3 months ago

WRONG, it says full backup of system "DATA" and not the entire system.

upvoted 3 times

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