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Exam 220-1001 topic 1 question 232 discussion

Actual exam question from CompTIA's 220-1001
Question #: 232
Topic #: 1
[All 220-1001 Questions]

A technician is troubleshooting an issue with a printer that is directly attached to a user's workstation. The printer is powered on but will not print. The user claims nothing has changed on the computer, and the printer was working earlier in the day.
Which of the following should the technician do NEXT to determine the cause of the issue?

  • A. Order a new printer for the user and decommission the current printer
  • B. Update the printer drivers in the workstation's OS
  • C. Physically examine the workstation and printer for any obvious issues
  • D. Reseat all the printer cables and restart the user's workstation
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Suggested Answer: C 🗳️
by alaaaboud at Dec. 22, 2020, 10:53 a.m.

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NPNewbie
Highly Voted 3 years, 11 months ago
I've realized that the questions related with 'what the technician would do next' implies an extra revision instead of changing something that would cost time or money and will possibly needs to be taken but AFTER exhausting revisions.
upvoted 7 times
Roble12
3 years, 8 months ago
that's true i have noticed that
upvoted 1 times
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KG0161093
3 years, 9 months ago
Your so right. I've started noticing that as well!
upvoted 1 times
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banditring
3 years, 10 months ago
you know what? youre kinda right and I'm seeing this too.
upvoted 1 times
grakara
3 years, 9 months ago
Most real life problems on the workfloor usually relate to the simple answers, ex: a cable is not fit correctly.
upvoted 2 times
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iLikeBeagButt
Most Recent 3 years, 1 month ago
So the key words that helped me are "the user claims nothing has changed"... but as a technician you still have to check everything yourself by physical examination of the WS and printer for obvious issues.
upvoted 1 times
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alaaaboud
4 years, 4 months ago
Physically examine the workstation and printer for any obvious issues
upvoted 2 times
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C (25%)
B (20%)
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