Exam 220-1001 topic 1 question 367 discussion

Actual exam question from CompTIA's 220-1001

Question #: 367
Topic #: 1

A user is having difficulty using a personal all-in-one printer. When the user scans a single-page document in flatbed mode, the scan appears correctly; however, when using the printer's document feeder, the scan has a vertical line going across the page. Which of the following should a technician perform FIRST to resolve this issue?

A. Replace the printer's ADF.
B. Install a pickup roller replacement kit.
C. Clean the separation pad.
D. Use a microfiber cloth to clean the glass.

Show Suggested Answer

Suggested Answer: B 🗳️

by Cww1 at May 6, 2021, 5:47 p.m.

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Cww1

Highly Voted 4 years, 3 months ago

Clean the separation pad

upvoted 6 times

JE39

4 years, 2 months ago

I would actually go with the pickup roller. Pick up rollers are part of maintenance kits. The pick up roller will transfer the paper and is interacting with the paper more to the point where if there is dirt/toner/ink somewhere on the roller it can leave a mark on the paper in a consistent place. The pick up rollers are also referred to at times as the Document Feed rollers which this question addresses.

upvoted 2 times

JE39

4 years, 2 months ago

Thought to be fair... It says which one would you do first. And cleaning is always first vs replacing... Normally you would clean the pick up rollers first. In this case i can see why you would say separation bad because of "First".

upvoted 1 times

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DinamoDennis

Most Recent 9 months, 1 week ago

So you would "Install" before you "clean" ?? Really ?

upvoted 1 times

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alforg03

1 year, 9 months ago

Selected Answer: B

Pick up rollers are part of maintenance kits. The pick up roller will transfer the paper and is interacting with the paper more to the point where if there is dirt/toner/ink somewhere on the roller it can leave a mark on the paper in a consistent place

upvoted 1 times

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iLikeBeagButt

3 years, 4 months ago

It is asking for what to do FIRST, so the least intrusive option is cleaning the glass... if it doesn't work maybe time to replace the pickup roller.

upvoted 2 times

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MindyTeflon

4 years ago

Two glasses are used in scanning, 1: Flatbed glass and 2: ADF glass. The first is used during scans a single-page and the second during scanning from ADF. The answer is D but Comptia+ should identify between the two glasses. Refer to https://support.hp.com/ee-en/product/hp-color-laserjet-pro-mfp-m477-series/7326560/document/c06432233

upvoted 1 times

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[Removed]

4 years, 1 month ago

D - Clean the glass

upvoted 2 times

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Petter07

4 years, 1 month ago

D - clean ADF slit glass.

upvoted 2 times

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