Exam 220-1001 topic 1 question 369 discussion

Actual exam question from CompTIA's 220-1001

Question #: 369
Topic #: 1

A technician receives a smartphone that has been experiencing screen-related issues. The display is barely visible, and the battery indicates the charge level is very low. The technician connects the device to a power source, but the screen remains dim. Which of the following should the technician perform FIRST to resolve the issue?

A. Enable airplane mode on the smartphone.
B. Reset the smartphone to factory settings.
C. Manually restart the smartphone.
D. Remove and reinsert the smartphone's battery.

Show Suggested Answer

Suggested Answer: B 🗳️

by Cww1 at May 6, 2021, 11:04 p.m.

Comments

Submit Cancel

Cww1

Highly Voted 4 years, 3 months ago

you are going to reboot a phone to test it before restoring to factory settings..

upvoted 14 times

banditring

4 years, 1 month ago

I totally agree. Its common sense to restart before doing anything else, but remember, this is COMPTIA after all.

upvoted 4 times

...

_Anas

Highly Voted 3 years, 10 months ago

While the charger is plugged in what about Adjusting the Brightness , Disabling Battery saver, disabling dark mode. before deleting everything. SmartPhones will most likely contain importnent data to its owner either its personal like family pictures,numbers ... or work related data such as accounts,Scanned documents,invoices etc..

upvoted 5 times

...

DinamoDennis

Most Recent 9 months, 1 week ago

"Here you go. I got your phone display working. Oh, by the way everything on your phone has been erased. Thank you, come again"

upvoted 1 times

...

iLikeBeagButt

3 years, 4 months ago

I think when the question is asking what to do FIRST, it's supposed to be the least intrusive option like restart a phone and not something so drastic...

upvoted 2 times

...

JJay99

3 years, 7 months ago

that's crazy to think you would go to the extreme to factory reset FIRST without even trying to restart the phone or reseat the battery.

upvoted 3 times

...

ronah

3 years, 9 months ago

From book comptia 220 -901 by mark edward soper says if a smaryphone or tablet has dim display that wont respond to users setting try performing hard reset. .......Dont know anymore

upvoted 2 times

...

eazyd01

3 years, 9 months ago

The technician connects the device to a power source and its still dim. why? probably the battery is not properly seated. i would rather reseat the battery, my answer is D

upvoted 2 times

...

JE39

4 years, 2 months ago

Definitely wrong. You would never make major changes to a device First. Ideally you probably wouldn't restart it First either but that's the best option here with minimal overall impact.

upvoted 5 times

...