Exam 220-1001 All Questions

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Exam 220-1001 topic 1 question 43 discussion

Actual exam question from CompTIA's 220-1001

Question #: 43
Topic #: 1

A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company's corporate office. The technician identifies the problem and goes through the troubleshooting steps to create a plan of action.
The technician determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT?

A. Check corporate policies for guidance.
B. Get authorization from the manager.
C. Delete proprietary data before leaving the building.
D. Remove the HDD and send the device for repair.

Show Suggested Answer

Suggested Answer: A 🗳️

by DopeMcFly at May 14, 2021, 9:03 p.m.

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DopeMcFly

Highly Voted 4 years, 1 month ago

Never assume. Do not assume that it is ok to remove the HDD and especially do not assume it is ok to delete any data. Also, do not assume the manager has the authorization to make that decision. The next step you should take is to check the corporate policies to make sure that you are working within accordance to the policies laid by the company.

upvoted 12 times

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Jambo123

Highly Voted 3 years, 3 months ago

Jesus. it has already being told that the company has strict rules why does the technician has to check the companies policies?

upvoted 6 times

Aerials

2 years, 7 months ago

There can always be more to what is told.

upvoted 1 times

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Bless_Phiri

Most Recent 1 year, 10 months ago

But even if he checks the company policy, he is still going to need authorization from management anyway to take it off site right?

upvoted 3 times

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9r33nb3ani3

2 years, 11 months ago

They tell you that they are strict but in the scenario, they don't tell the tecnician anything, that's why he has to check policies because he knows that campanies sometimes have strict rules.

upvoted 2 times

cpaljchc

2 years, 7 months ago

Then isn't checking for authorization from manager the quickest way, since they should know the policy?

upvoted 2 times

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Aerials

2 years, 7 months ago

Yes. Plus it is part of his job.

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CTS1

3 years, 10 months ago

Once again, the person who writes these questions should be fired. The course of action is entirely dependent on what repair the computer needs. If it needs a new motherboard then take the hard drive out, take the computer to your place of business, replace the board and bring it back, pop the drive back in and there you go. This is what I'm talking about when it comes to these questions and how ambiguously stupid they are.

upvoted 2 times

cyberrat

3 years, 8 months ago

Read question again, and pay attention: the company has very strong policy regarding electronic devices leaving premise. Therefore a technician should check those policies before even considering removing any internal PC components

upvoted 3 times

Grubbs008

3 years, 8 months ago

But does that actually happen in real life Cyber? No, no it does not. On the exam it does.

upvoted 1 times

cyberrat

3 years, 8 months ago

It's CompTIA exam after all. The real issue is most people want to be feel safe, and secure, however when come to implementing security measures they hate them, because they don't fully understand them.

upvoted 1 times

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Aerials

2 years, 7 months ago

Sure it does happen in real life. Checking policies would be part of his job anyway.

upvoted 1 times

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