Exam 220-1001 All Questions

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Exam 220-1001 topic 1 question 313 discussion

Actual exam question from CompTIA's 220-1001

Question #: 313
Topic #: 1

A user is experiencing slow performance on a workstation. A technician investigates and speculates the performance issue is being caused by an excessive number of background services running at startup. The technician troubleshoots the issue, and then finds and disables many services that have been running at startup. Next, the technician informs the user the remediation is complete. The following morning, the technician receives a call from the same user reporting performance is still slow. Which of the following troubleshooting steps did the technician MOST likely fail to complete?

A. Establish a theory of probable cause.
B. Identity the problem.
C. Verify full system functionality
D. Document findings, actions, and outcomes.

Show Suggested Answer

Suggested Answer: A 🗳️

by ep0ch at May 20, 2021, 3:24 a.m.

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ep0ch

Highly Voted 4 years, 1 month ago

C. Verify full system functionality This answer makes more sense to me. The tech should have rebooted to ensure the background process don't start again after shutdown.

upvoted 18 times

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alforg03

Most Recent 1 year, 7 months ago

Selected Answer: A

1) Identify, which he did. 2) Develop a theory, he also did by "speculates" 3) test out the theory, he also did "The technician troubleshoots the issue, and then finds and disables many services that have been running at startup" 4) Plan of action and implementing solution "disables many services that have been running at startup" 5) Verify full system functionality and preventive measures This is where you need to lookout for other problems that are causing issues 6) Document...

upvoted 1 times

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iLikeBeagButt

3 years, 3 months ago

Selected Answer: C

Seems like the tech forgot to do C and D, but I would go with C for my final answer.

upvoted 1 times

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DrDoMe

3 years, 4 months ago

he established a theory of Probable cause, although wrong, but he did NOT verify full system functionality afterwards.....im for C

upvoted 1 times

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[Removed]

3 years, 7 months ago

False. According to the question, they "remediated" the problem but never verified that the issue wouldn't arise once more, just informing the user it was fixed, that's a clear gap in the troubleshooting process. They already established the theory in the very beginning when suspecting the excessive number of background services running. I hate this exam

upvoted 1 times

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Katira

3 years, 7 months ago

ok I am confused. has anyone gotten this question? everywhere says the correct answer is A : establish a theory of probable cause. but I can also understand the other correct answer C. Verify full system functionality. A IT professor even agrees with C. what's the answer then ON the test?

upvoted 1 times

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lance12

3 years, 8 months ago

We have to go back to COMPTIAs' 6 step rule in troubleshooting. 1) Identify, which he did. 2) Develop a theory, he also did by "speculates" 3) test out the theory, he also did "The technician troubleshoots the issue, and then finds and disables many services that have been running at startup" 4) Plan of action and implementing solution "disables many services that have been running at startup" 5) Verify full system functionality and preventive measures This is where you need to lookout for other problems that are causing issues 6) Document...

upvoted 3 times

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Stylz

3 years, 10 months ago

the answer is A. he speculates the issue is being caused by excessive number of background services. He did not establish a probable cause.

upvoted 3 times

KG0161093

3 years, 10 months ago

Yep exactly the key word is SPECULATES. Answer is A

upvoted 2 times

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