A user states the department laser printer continues to display a paper jam error message despite the jam being cleared. Which of the following should a technician do to troubleshoot this problem?
A.
Check the paper path for blocked sensors.
B.
Replace the duplex assembly.
C.
Run the printer's internal diagnostics.
D.
Verify the pickup rollers are in working order.
From Mike Meyers book: "If the printer reports a jam
but there’s no paper inside, you almost certainly have a problem with one of
the many jam sensors or paper feed sensors inside the printer, and you’ll need
to take it to a repair center."
A is the correct answer
A paper path is the route that paper takes through a printer from the input tray to the output tray. A blocked sensor is a sensor that detects paper jams or other errors in the paper path but fails to clear after the problem is resolved. A blocked sensor can cause a printer to display an error message even after a paper jam is cleared.
The technician should check the paper path for any debris or obstructions that may trigger the sensor.
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