A user is unable to access any LAN resources, such as network shares or printers, but is able to surf the Internet. Which of the following troubleshooting steps should a technician perform FIRST?
I agree, He has to go through the process of "ok what could've happened to cause it to stop working", and then move onto seeing if there is any infrastructure changes
1. Identify the problem. • Question the user and identify user changes to computer and perform backups before making changes • Inquire regarding environmental or *infrastructure* changes • Review system and application logs
I would go with A.
1. Identify the problem.
• Question the user and identify user changes to computer and perform backups before making changes
• Inquire regarding environmental or *infrastructure* changes
• Review system and application logs
upvoted 2 times
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