Exam 220-1001 topic 1 question 334 discussion

Actual exam question from CompTIA's 220-1001

Question #: 334
Topic #: 1

A systems administrator is troubleshooting a database server on a company LAN. Users are unable to run any database applications, but all workstations can ping the server with normal latency. Which of the following should the technician do NEXT to resolve the issue while adhering to best practices?

A. Review the system and application logs.
B. Document the findings
C. Perform a full backup
D. Reboot the server.

Show Suggested Answer

Suggested Answer: A 🗳️

by lance12 at Oct. 31, 2021, 8:28 p.m.

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iLikeBeagButt

3 years, 3 months ago

Selected Answer: A

I agree, I think the key words are "do NEXT to resolve the issue while adhering to best practices" so it's best to check the system and logs first before doing anything drastic...

upvoted 3 times

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lance12

3 years, 8 months ago

Why not perform full backup? Step 6 of COMPTIA troubleshooting process "Implement solution" is where you backup your data. but in this case we don't have a "theory of cause" (step 2) I think we are still in step 1 and that's "identifying the problem" which "A" would be a more appropriate answer.

upvoted 3 times

JJay99

3 years, 6 months ago

i think because they next logical thing you CAN do while being the LEAST intrusive is to review the logs to see what is the probable cause. Since this is a database server, doing backup would take hours to a day. It wouldn't make sense to back up when you don't know what you need to do to fix it

upvoted 2 times

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MomoLomo

3 years, 8 months ago

why do backup ? you don't know a single letter about the problem yet

upvoted 1 times

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