1. Identify the problem 2. Establish a theory of probable cause ***The question is here. 3. Test the theory to determine the cause 4. Establish a plan of action to resolve the problem and identify potential effects 5. Implement the solution or escalate as necessary 6. Verify full system functionality and, if applicable, implement preventive measures 7. Document findings, actions, and outcomes and lessons learned

Mnemonic for the troubleshooting steps: I Eat Tasty Eggs In Various Dishes

I'm with b0bby on this one...horrible wording on this question. ExamTopics may have worded it this way on purpose to make you think, but I don't think it will be this ambiguous on the exam. You guys can argue all day about whether or not this is A or D (or Step 2 or 3), but I think the exam will make it clearer. Having said all of that, I do tend to lean toward it being A (Step 3) simply because they used the word "determined".

Hate this question. IF you understand every step perfectly you still got no clue based on the wording if he "confirmed" the issue. BTW in real world you don't make absolute certain what the problem is? before you implement the fix. Often the fix is quicker then the confirmation that is 100% certain the problem. Becuase the use of "most likely" and probable" test the theory .

Trust GPT According to standard troubleshooting methodology, after determining the most likely probable cause of an issue, the next step the technician should take is: A. Establish a plan of action to resolve the issue and identify potential effects This step involves planning how to resolve the problem and considering the potential effects of the solution on the system or network. Once a plan is established, the technician can then proceed to implement the solution.

The answer is D, simply because CompTIA expects you to know their standards, which are sometimes at odds with obvious reality.

Guys don't be confused and overthink with the question, it is plain english. Focus on "Keyword".

Answer is A

A theory has been established by finding the probable cause for your problem, therefore, from here you want to test that theory of cause to determine if symptom of said cause is shown again.

A theory has been established by finding the probable cause for your problem, therefore, from here you want to test that theory of cause to determine if symptom of said cause is shown again.

I would say D. The reason being is tbe wording of the question. To me the key words are “the most likely PROBABLE CAUSE of the issue…” This to me suggests that the cause still hasn’t been fully determined so you need to test it to make sure of the actual cause, no? Why establish a plan of actuon before fully making sure of the cause??

I Eat Tasty Eggs In Various Diners is a good way to remember the 7 steps CompTIA troubleshooting order.

Question says he "determined" it (see Step 3). Which means step 4 should be next. If he "established" the cause then I would say he/she just did step 2. But the answer should be A.

it s a trap question, but it says, "NEXT after determining the cause", so its already tested, so 4. Establish a plan of Action to resolve the problem and identify potential effects...;-)

Pongsathron is wrong. THe question is at step 3. "after determining the most likely probable cause" - implying the theory has been tested. Thus, the answer is A - establish a plan of action. This is also the answer vceUP gives.

God, this question sucks. Do better, CompTIA.

its D According to the troubleshooting methodology, after determining the most likely probable cause of an issue, the technician should do the following: A. Establish a plan of action to resolve the issue and identify potential effects: Before implementing a solution, the technician should carefully plan the steps to resolve the issue and consider the potential consequences of each action. B. Test the theory to determine the cause: The technician should verify their hypothesis by testing the theory to determine the root cause of the issue.