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Exam N10-008 All Questions

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Exam N10-008 topic 1 question 17 discussion

Actual exam question from CompTIA's N10-008
Question #: 17
Topic #: 1
[All N10-008 Questions]

A user reports being unable to access network resources after making some changes in the office. Which of the following should a network technician do FIRST?

  • A. Check the system's IP address
  • B. Do a ping test against the servers
  • C. Reseat the cables into the back of the PC
  • D. Ask what changes were made
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Suggested Answer: D 🗳️

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Lumpia
Highly Voted 1 year, 8 months ago
Part of my troubleshooting process is first gathering information and asking questions. I go D
upvoted 12 times
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waqdhiyo
Highly Voted 2 years, 2 months ago
Selected Answer: D
Ask what changes he made
upvoted 6 times
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brotheralameen
Most Recent 3 months, 3 weeks ago
Selected Answer: D
D obviously. 1st step of CompTIA Troubleshooting Model.
upvoted 1 times
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Mehsotopes
5 months, 2 weeks ago
Selected Answer: D
The first thing you should do when beginning to troubleshoot an issue is gather as much information as you can from customers involved with the order.
upvoted 2 times
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JFTech
7 months, 4 weeks ago
After reading that question the first thing that pops in my head is "What changes were made in the office?" Without knowing that you don't know where to start. Thats my thought process. Answer: D, Ask what changes were made.
upvoted 2 times
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geegol
1 year ago
Why ask what changes were made? The typical end user is not going to know that. Yeah they may receive an email saying "Network shares will be unavailable for xyz amount of time due to maintenance." The FIRST thing I would do is try a ping test.
upvoted 1 times
Part of the CompTIA troubleshooting model is to question the obvious, which is what is given here.
upvoted 4 times
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famco
1 year ago
Probably not what someone will do in practice, but theory trumps in a test
upvoted 3 times
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