Exam N10-008 topic 1 question 137 discussion

Actual exam question from CompTIA's N10-008

Question #: 137
Topic #: 1

A technician is assisting a user who cannot access network resources when the workstation is connected to a VoIP phone. The technician identifies the phone as faulty and replaces it. According to troubleshooting methodology, which of the following should the technician do NEXT?

A. Implement the solution.
B. Test the theory.
C. Duplicate the issue.
D. Document the findings.
E. Verify functionality.

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Suggested Answer: E 🗳️

by waqdhiyo at Feb. 17, 2022, 10:37 p.m.

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JakeCharles

Highly Voted 2 years, 5 months ago

Selected Answer: E

The correct answer is E. Verify functionality. According to troubleshooting methodology, after identifying the faulty VoIP phone and replacing it, the technician should verify that the issue has been resolved by testing the workstation's access to network resources. This step is known as "Verifying Full System Functionality" or "Verifying the solution has been properly implemented" and it is the next step after implementing the solution.

upvoted 8 times

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kungfuseven

Highly Voted 2 years, 7 months ago

Answer is E: Verify full system functionality and if applicable implement preventative measures. CompTIA 6-Step Troubleshooting Process: 1. Identify the problem. 2. Establish a theory of probably cause. (Question the obvious) 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes. Source: I am A+ Certified.

upvoted 5 times