Exam CV0-003 topic 1 question 44 discussion

Change management refers to preparing, supporting, and managing new or updated business processes or technology. There are many change management models, but in general, the steps look like this: 1. Propose and plan: Understand the business need and how the solution meets it. 2. Approve: Agree to provide resources (funding, time, and staff) for the proposed change. 3. Develop: Develop and test the new application, service, or other feature. 4. Deploy: Roll the change out for day-to-day use. 5. Close: The change is complete and moves to a maintenance phase. Change management is a major undertaking in IT, and entire career paths can be dedicated to this field.

The SA would do the other three regardless of the need to alter configurations. In this situation, the SA would have to present the change to the CCB in order to do the alteration.

Change Management A systems administrator in a large enterprise needs to alter the configuration of one of the finance department's database servers. Which of the following should the administrator perform FIRST?

Does an administrator "perform" change management? It says he needs to make a change, and I feel that implies the change was already authorized? What a vague question.

The correct answer would be B. There is no clarification on whether the change management process has been gone through. Any changes, regardless of how small or big, must go through the change management process. This allows proposals to be heard by end-users, management, and possibly stockholders. From there, it will be reviewed and either approved or denied, with reasons specified. From there, the administrator(s) can do whatever processes are necessary.