Exam 220-1102 topic 1 question 16 discussion

The user is asking how to run an update, so tell them how to run an update. If the company blocks normal users from manually running updates then you would inform them about the patch day update but that wasn't in the question. The question simply said that a user is asking how to run a Windows 10 update.

The answer is D. It is common practice for IT admins to NOT allow users to make changes or updates to their workstation. It is also a best practice to wait a while after a Windows update is released, so that additional bugs and zero-day exploits aren't introduced!

It's C because if you actually did D to a customer, you're a D

I think D is best practice. End users should not be tasked with installing Windows updates. What if the newest update makes a security flaw? or causes a bug only IT should be tasked with doing automatic updates.

his guides the user to access the Windows Update settings to manually check for updates. This is a standard procedure for users to initiate the update process on their Windows systems. The other options, such as suggesting an iPad, requesting the user to text their password, or advising to wait for an upcoming automatic patch, are not recommended or relevant to the user's request for updating Windows.

The customer is asking how to run an update, and as a support person we should asnwer his enquiry. Support center help the customer not instruct the customer what to do. However, if there is a company policy in the call center that advise this answer it will be just an advise and if the customer insisted on knowing how to update the agent must comply ... I want to calrify, why D is the right answer? is that just the website opnion or it is confirmed that CompTIA will use answer D ?? because i may need to reconsider what courses I will be studying in the future

CompTIA will be tricky with questions. They want you to try to pull in information that they didn't say. So, only take your decision making data from the question. In this case, no where in the question does it mention that "your company sends out patches automatically every month," or even say that the technician is working for an "internal call center/help desk." Because CompTIA doesn't provide any information about what company policies might or might not be, go with the simplest answer. Tell the user how to check for updates. Within my own org, our updates on our network don't go directly to the Microsoft update server. Our org is large enough that they run their own update server, on top of the software center that is normally used to manage updates and software. And yet, if someone called in to my desk asking how to check for updates, I would give them much the same directions as C.

User asking how to update windows , even if an automatic patch is upcoming the user may have to do it manually , very rare cases if automatic updates are disabled .

I think I get what the question is asking. Basically it's just stating "call center." Now this call center can just be a regular Windows call center, like Microsoft Support and the user is just a normal user asking how would they update windows on their computer. It doesn't say anything regarding a corporate environment or an employee calling in, it just says user. If that's the case it would be C.....a patch is usually released to address critical security vulnerabilities or other major issues after an update, if there are any issues found. So it would not be D because the user isn't calling in about any issues.

The only answer

D. Advise the user to wait for an upcoming, automatic patch BECAUSE IS WINDOWS not a smartphone, why he wants to update windows before everybody else?

the answer is C

I think the question is meant to test if you know how to quickly get to windows update. So no need to complicate it.

The trick behind this one i think is not to think too corporate minded, it doesn't say what the user is that's calling, when they say call centre it could well be one of those tech support premium rate lines?. so i'm going to say C too on one.

Without any other extra information on whether the client on an enterprise environment, the answer is without a doubt Option C.

C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.

Tell the user how to update like he asked. there's no indication that this user is in a corporate setting. The answer is C