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Exam SY0-601 topic 1 question 147 discussion

Actual exam question from CompTIA's SY0-601
Question #: 147
Topic #: 1
[All SY0-601 Questions]

A help desk technician receives an email from the Chief Information Officer (CIO) asking for documents. The technician knows the CIO is on vacation for a few weeks. Which of the following should the technician do to validate the authenticity of the email?

  • A. Check the metadata in the email header of the received path in reverse order to follow the email's path.
  • B. Hover the mouse over the CIO's email address to verify the email address.
  • C. Look at the metadata in the email header and verify the ג€From:ג€ line matches the CIO's email address.
  • D. Forward the email to the CIO and ask if the CIO sent the email requesting the documents.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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stoneface
Highly Voted 2 years, 9 months ago
Selected Answer: A
https://www.cmu.edu/iso/news/2020/email-spoofing.html
upvoted 28 times
Old_Boy_
1 year, 7 months ago
If stone face says its A then it must be A
upvoted 17 times
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ostralo
2 years, 8 months ago
I concur return path verification is a must.
upvoted 2 times
Ertrexs
2 years, 4 months ago
what are you talking about ostralo
upvoted 6 times
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vandybear
2 years, 7 months ago
The URL you provided states, "Please note that email headers can be spoofed and are not always reliable. " Wouldn't that make answer A unreliable?
upvoted 8 times
Sandon
2 years, 4 months ago
Yes, yes it would
upvoted 7 times
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SeWiz
1 year, 3 months ago
The Carnegie Mellon University document that you cite explicitly suggests contacting the sender as a way of validating an email. To quote, "Contact the sender of the message through a trusted channel. If the email appears legitimate, but still seems suspicious, it is best to contact the supposed sender through a trusted phone number or open a new outgoing email message using their real email address found in the address book. Do not reply to the message in question." The answer here is D
upvoted 1 times
NetworkTester1235
1 year, 3 months ago
This IS correct but it said that the fella is on vacation.. I think it means that the CIO won't respond
upvoted 3 times
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revolt54
Highly Voted 1 year, 9 months ago
I don't know why so many people think its D. Forwarding a possibly malicious email to anyone much less the CIO and being like "this you?" seems crazy especially since it says he is on vacation for a few weeks. He likely wouldn't reply quickly and if he did it would be with "why would you forward this to me?"
upvoted 18 times
Kurt43
1 year, 8 months ago
A CIO that asks why he is asked to verify a request for security purposes could go on his vacation and never come back. He must be fired ASAP.
upvoted 11 times
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KelvinYau
Most Recent 7 months, 2 weeks ago
Selected Answer: D
Key word: CIO is on vacation for a few weeks, do to validate the authenticit <- you have to ask! so you are 100% guarantee
upvoted 1 times
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Gigi42
1 year ago
Selected Answer: C
Why is not one looking at option C?
upvoted 2 times
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Stenography
1 year ago
Answer A. Not ideal to forward email to CIO because he's in a vacation and would take time to get a response.
upvoted 1 times
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Dapsie
1 year ago
Reason why I choose to go with D: 1. Best method of verificatin is to ask directly 2. if the CIO has decided to send an email to request the docs while on vacation, then he will see the email the SA has forwarded and confirm if he sent it or not. 3. If there is no response, then the SA won’t need to send the docs 4. The SA is forwarding the email (not clicking on “Reply), so he gets to type in the real email of the CIO or pick from the address book.
upvoted 1 times
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Fart2023
1 year, 1 month ago
Selected Answer: D
Metadata can be spoofed, in the real world I would forward the email and ask the question. There is no mention of any attachments it's a text email, and there's no risk of spreading anything. D is giving you a 100% guarantee of the source.
upvoted 1 times
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f6652ce
1 year, 2 months ago
If the CIO email is potentially corrupt, why would you then forward it to that same email for validation? That is what makes me not think it is D.
upvoted 4 times
SMOKEY87
1 year, 1 month ago
exactly, imagine if the CIO email has been compromised and the hacker has access to the email when you forward the email back to the CIO, the probability of getting a response back from the hacker will be extremely high since the CIO is on vacation.
upvoted 2 times
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DittoBrando
1 year, 2 months ago
Selected Answer: D
OK lets look at this objectively bit by bit. CIO sends email asking for documents CIO is on vacation Email can have spoofed sender Email can have spoofed metadata CIO is the person requesting documents (while on vacation) CIO should be expecting to receive a response if they did in fact request the documents IF CIO did not request documents and does not respond for weeks. NO PROBLEM IF CIO did request documents then they would respond to ensure their request is fulfilled and be waiting for you to produce the requested documents. I believe due to these logical conclusions that D is correct.
upvoted 4 times
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SeWiz
1 year, 3 months ago
Selected Answer: D
The answer is D. The best way to validate an email is to verify the alleged sender through a trusted method of communication. Don't respond to the email. Looking at the metadata could help, but since the CIO is thought to be on vacation, even if everything matched, I would still want to verify it with him. If he doesn't respond for a couple of weeks, it's a good indication that it is a phishing scam. This would be even more suspicious if the email exerted a sense of urgency such as "I am out of the office for a couple of weeks, but this must be completed before I get back". I definitely would want to verify with the CIO first.
upvoted 1 times
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Paula77
1 year, 3 months ago
Selected Answer: D
Cybercriminals can spoof email addresses and manipulate metadata, so these methods may not provide a definitive answer to the email’s authenticity.
upvoted 1 times
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orsopdx
1 year, 3 months ago
Selected Answer: A
Theres no way that you should forward a potentially risky email to the CIO. Definitely not D, you'd get a message from cybersecurity in a work environment if you forwarded a potentially volatile email to a coworker. This exam is about security.
upvoted 2 times
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alicia2024
1 year, 3 months ago
Selected Answer: D
Options A, B, and C involve checking email metadata and properties, which can provide additional insights into the email's origin and authenticity. However, these methods alone may not be sufficient to verify the legitimacy of the email, especially in cases of sophisticated phishing attempts where email headers and addresses can be manipulated.
upvoted 1 times
Gigi42
1 year ago
D is not a very smart choice. Why would you forward a potentially virus infested email to your boss who is on vacation?
upvoted 1 times
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Yomzie
1 year, 4 months ago
First of all, you don't forward a suspicious SPAM/Phishing email to anyone to verification. By so doing, you might inadvertently be propagating a malware/virus. The best course of action (under such circumstance) would be to save the email and send it as an attachment in a freshly-composed email. However, option D would be moot because "the Technician is aware that the CIO is on vacation." Hence, he may not have access to his emails. The best bet would be to do some investigation of your own: Option A provides the best recourse.
upvoted 2 times
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_deleteme_
1 year, 5 months ago
A - try it yourself, go to the email file>properties, look at header's sender, and host details
upvoted 1 times
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maggie22
1 year, 5 months ago
Selected Answer: A
D is irrelevant. The CIO is on vacation. When you are on vacation would you bother yourself to check your company e-mails?
upvoted 1 times
Paula77
1 year, 3 months ago
If you are on vacation would you bother to send work emails to employees? D is quite relevant.
upvoted 2 times
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Rumcajs
1 year, 5 months ago
Selected Answer: A
CEO is on vacation, he will not reply. Therefore "A" is best solution here.
upvoted 1 times
Paula77
1 year, 3 months ago
Then he didn't send the email as he is on vacation :)
upvoted 2 times
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B (20%)
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