Exam CV0-003 topic 1 question 122 discussion

B is the first step of CompTIA model.

In real life you do the reboot. For the test you ask if the device or access location has changed.

B. Ask the user if the client device or access location has changed. Before starting any troubleshooting process, it is always essential to gather information about the problem. Asking the user if anything has changed with the client device or access location is a quick way to identify if the issue is related to the user's connection or hardware. This step may eliminate unnecessary troubleshooting and provide insight into the root cause of the problem.

B. Ask the user if the client device or access location has changed.

Wow this is the epitome of tech. "Have you tried turning it off and on again?" I'm not saying that's the correct solution, but I don't think I've seen that answer before in any test lol. Anyway, I think it's B. Help desk should ask relevant questions. A new thin client or poor quality connection from a different location are relevant imo.

First Step of TS model Question the user and identify user changes to computer and perform backups before making changes: A system if creating a problem, it is needed to be solved immediately. But before solving the problem, the very problem is needed to be identified. Once the problem is identified, then that is to be sorted out, and ultimately that is to be fixed. But before the problem is fixed, the system should be brought to action. For that, one is needed to have some preliminary concept of making things run. In this article, there will be some tips regarding the temporary solution of the problems in system. https://www.examcollection.com/certification-training/a-plus-explaining-troubleshooting-theory.html#:~:text=Establish%20a%20theory%20of%20probable%20cause%20(question%20the%20obvious)&text=The%20questions%20are%20regarding%20the,are%20to%20be%20jotted%20down.

shouldn't the help desk check and confirm first before doing the reboot?