Exam 220-1101 topic 1 question 104 discussion

Actual exam question from CompTIA's 220-1101

Question #: 104
Topic #: 1

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

A. Checking that the ringer volume on the device is high enough to be audible
B. Ensuring the corporate password is saved correctly in the calendar application
C. Installing a third-party calendar application and synchronizing it with the corporate calendar
D. Remotely wiping the mobile device and reinstalling all applications

Show Suggested Answer

Suggested Answer: B 🗳️

by simsbow1098 at Sept. 13, 2022, 3:41 p.m.

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ajjrp18

Highly Voted 2 years, 2 months ago

Selected Answer: B

Answer is B. I get this all the time in my field of work with phones. For the most part when one does not get corporate email alerts on their CRU phones or company appointed phones, there is something wrong with a password for said applications they are trying to utilize. Can also happen if they updated the password on the corporate server via VPN but it does not translate on to the CRU or corporate device and tends to need to be updated or reinput with the new password on that end. Answer is B. most corporate policies tend to like their information hidden from public eye so installing and synchronizing with a third party application wouldn't be the smartest thing to do.

upvoted 10 times

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RawToast

Most Recent 10 months ago

Question describes an issue with calendar UPDATES on a mobile device. Then asks you to pick the best option for enabling ALERTS. And then the correct answer is apparently back to being about updates and not the only answer choice pertaining to ALERTS. Thanks CompTIA.

upvoted 2 times

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Waldem

1 year, 1 month ago

Maybe, a calendar sync is not enabled on the device and it should be checked???

upvoted 1 times

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Aniekeme

1 year, 5 months ago

This question was in my comptia A+ exam... Answer is B

upvoted 2 times

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ronniehaang

1 year, 12 months ago

Selected Answer: B

B. Ensuring the corporate password is saved correctly in the calendar application This action is a good suggestion as the failure to receive calendar updates could be due to incorrect login credentials.

upvoted 1 times

ronniehaang

1 year, 12 months ago

C. Installing a third-party calendar application and synchronizing it with the corporate calendar This action may help to receive the calendar updates, but it is not recommended as it could compromise the security of the corporate calendar information.

upvoted 1 times

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ronniehaang

1 year, 12 months ago

D. Remotely wiping the mobile device and reinstalling all applications This action may resolve the issue, but it is a drastic measure and could result in data loss. Before taking this action, the technician should try to resolve the issue by checking the login credentials, ensuring the device has a stable internet connection, and checking for any updates for the calendar application.

upvoted 1 times

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ronniehaang

1 year, 12 months ago

A. Checking that the ringer volume on the device is high enough to be audible This action is not directly related to the issue of the latest calendar updates not appearing on the user's corporate mobile device. The volume of the device does not affect the calendar updates.

upvoted 1 times

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