Exam 220-1101 All Questions

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Exam 220-1101 topic 1 question 48 discussion

Actual exam question from CompTIA's 220-1101

Question #: 48
Topic #: 1

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:
Paper Jam, Jam in Fuser.
Which of the following is the MOST efficient next step the technician should complete?

A. Apply a maintenance kit to the printer.
B. Check the printer paper path to locate any obstructions.
C. Turn the printer on and off to see if the error clears.
D. Replace the fuser.

Show Suggested Answer

Suggested Answer: B 🗳️

by HippyChic22 at Sept. 14, 2022, 8:13 p.m.

Comments

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vanlista

Highly Voted 1 year, 7 months ago

Selected Answer: B

I am starting to question the integrity of this exam dump. Are they giving us the correct answers?!?!

upvoted 26 times

yutface

7 months ago

I've heard from other people on here that this site has to have some wrong answers to avoid legal issues with CompTIA. I would rely solely on highest voted answers only.

upvoted 11 times

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Dumas

Highly Voted 1 year, 9 months ago

B the question says Paper Jam. The other answers make no sense on the first attempt to repair

upvoted 18 times

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Chavozamiri

Most Recent 8 months, 1 week ago

Selected Answer: B

B. Check the printer paper path to locate any obstructions.

upvoted 1 times

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ckangi

9 months, 2 weeks ago

Selected Answer: B

I am starting to question the integrity of this exam dump. Why many incorrect answers ?? I m confused

upvoted 3 times

Perpendicular

9 months ago

I guess it's a dump from someone who took the exam with the answers that person gave. So the answers are questionable. Most voted answer is usually correct. You learn a lot from reading the comments.

upvoted 4 times

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JBSecurity101

10 months, 4 weeks ago

B; best to study before doing this exam.

upvoted 2 times

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Michcat

11 months, 3 weeks ago

Why the answer was set so wrongly ?

upvoted 1 times

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ConfigNique

1 year, 2 months ago

Ok so just putting it out there... Would turn it off and on again not be the first as its the easiest to do first? Most troubleshooting always says keep it simple.

upvoted 1 times

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Ecfc

1 year, 2 months ago

It also says "jam in fuser"

upvoted 2 times

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musicartspeaks

1 year, 2 months ago

Selected Answer: B

B - if the path is not clear for the jam, that means the paper cannot flow freely through the path that the jam causing.

upvoted 3 times

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MINAZ_ABI_ICT

1 year, 2 months ago

The answer is B

upvoted 1 times

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Upsohai

1 year, 3 months ago

Selected Answer: B

Definitely B

upvoted 1 times

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reaperp

1 year, 4 months ago

Selected Answer: B

You dont apply a maintenance kit to a new printer

upvoted 3 times

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Mzwaga

1 year, 5 months ago

i WONDER WHAT HAPPENS IF I USE THE WRONG ANSWERS DURING AN EXAM. IS IT ALIGHNED WITH THE WRONG ANSWERS OR CORRECT ANSWERS?

upvoted 8 times

Garosen

11 months ago

I was thinking he same thing

upvoted 1 times

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bishopd

1 year, 5 months ago

The answer is B definitely...

upvoted 1 times

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yllc

1 year, 5 months ago

The question talks about a paper jam. If there a paper jam, the path should be traced to remove the paper. The answer is B . Replacing or changing the maintenance kit has nothing to do with paper jam.

upvoted 1 times

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bjola

1 year, 7 months ago

No need for maintenance kit it’s a new printer .

upvoted 3 times

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bjola

1 year, 7 months ago

Selected Answer: B

B is the answer because it’s a new printer. If it is a old printer then the fuser roller could be faulty. he fuser assembly is responsible for fusing the toner onto the paper. The fuser assembly consists of two rollers, a heat roller and a pressure roller. When the pressure roller becomes worn, it will become difficult to turn. When the fuser assembly can't turn, it will cause a paper jam. Hence B is appropriate and we just Lift the rear door release and pull open the door. To open the paper guide on the top of the fuser, lift the paper guide tab. Remove any jammed paper from the back of the printer.

upvoted 2 times

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