A technician has several possible solutions to a reported server issue. Which of the following BEST represents how the technician should proceed with troubleshooting?
A.
Determine whether there is a common element in the symptoms causing multiple problems.
B.
Perform a root cause analysis.
C.
Make one change at a time and test.
D.
Document the findings, actions, and outcomes throughout the process.
The question states that there are several possible solutions so step #4 - Establish a theory has been done. Next is to test the theory changing one thing at a time and test for resolution.
Identify the problem.
Research.
Establish a theory of probable cause.
Test the theory.
Establish a plan of action.
Implement or escalate.
Verify functionality.
Document the solution.
https://www.techtarget.com/whatis/post/CompTIA-troubleshooting-steps-and-solving-common-computer-problems
I agree with answer C as well. In the Comptia Server+ Exam Guide, it has the Server+ Troubleshooting Methodology slightly different than what you have listed. Here it is out of page 277
Identify the problem.
Establish a theory of probable cause
Test the theory.
Establish a plan of action.
Implement a solution or escalate.
Verify functionality.
Perform root cause analysis
Document the solution.
When troubleshooting, identify any common elements or similar problems that might span multiple servers or network devices. Such common elements might include a new or updated piece of software, a new device driver, or a new configuration.
The Official CompTIA Server+ Study Guide (Exam SK0-005) page 16.
D. Document the findings, actions, and outcomes throughout the process
While all of the options are important troubleshooting techniques, documenting the findings, actions, and outcomes throughout the process is the best way for the technician to proceed with troubleshooting. This will help ensure that the technician can keep track of what has been tried, what has worked, and what has not, allowing them to quickly identify any patterns or commonalities in the symptoms that may be causing multiple problems. It will also make it easier for the technician to share their findings with other members of the team and help prevent similar issues from occurring in the future.
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