Exam 220-1101 topic 1 question 136 discussion

The answer is A, replace the imaging drum. The imaging drum is responsible for transferring the image from the toner cartridge to the paper. If the imaging drum is damaged or worn out, it can cause images to be missing from the left side of the page. Replacing the toner cartridge will not fix this problem because the imaging drum is a separate component. The technician should replace the imaging drum to fix the issue.

is this correct?

I think D is the correct option as it is asking for the next step. My sequence is D->B->A. Why replace hardware when it have been done once. in real world I would be calibrating the printer then aligning the pickup rollers and then going for replacing any hardware.

The answer is A

The hardware has been checked and change means it can be a software issue

Its A. Pickup rollers not alligned would usually lead to paper jams not printing on one side. Ive been working with printers for over 20 years and thats my experience. Its the Drum.

Isn't drum and toner cartridge integrated together?

In many laser printers, the imaging drum is integrated into the toner cartridge. Therefore, when the technician replaced the toner cartridge, he also replaced the imaging drum. So, in my opinion the correct answer is B

A. Replace the imaging drum. The imaging drum is responsible for transferring the toner onto the paper and creating the final image. If the toner is being applied correctly but the image is still not appearing properly, it is likely that the imaging drum has become damaged and needs to be replaced. Replacing the imaging drum should resolve the issue of the images not appearing on the left side of the page.

The technician should perform the following step next: realign the pickup rollers. The pickup rollers are responsible for pulling paper into the printer and ensuring it is properly aligned. If the images are not being printed correctly on the left side of the page, it is possible that the pickup rollers have become misaligned. Realigning the pickup rollers involves adjusting their position so that the paper is correctly aligned as it moves through the printer. This is a simple troubleshooting step that should be performed before moving on to more complex solutions, such as replacing the imaging drum or cleaning the duplexing assembly. Calibrating the printer involves adjusting its settings to ensure that the prints are of high quality and consistent with the user's expectations. While calibration may help resolve some printing issues, it is typically performed after other basic troubleshooting steps have been taken.

Printer caliberation is for colors.