Exam PK0-004 topic 1 question 552 discussion

Actual exam question from CompTIA's PK0-004

Question #: 552
Topic #: 1

During a meeting, the project manager abruptly interrupts the discussion of two team members who have not reached an agreement on a particular requirement and continues with the meeting.
Which of the following conflict resolutions is the project manager performing?

A. Smoothing
B. Forcing
C. Confronting
D. Avoiding

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Suggested Answer: D 🗳️

by Manzer at Sept. 21, 2022, 9:26 a.m.

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MJVIS

2 years, 5 months ago

Selected Answer: A

Smoothing is often used by project managers when it is important to provide temporary relief from the conflict or buy time until you are in a better position to respond and/or push back against the conflicting party. It is also used when the conflicting party “stands their ground” and refuses to budge on their viewpoint.

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