Exam 220-1101 topic 1 question 38 discussion

Actual exam question from CompTIA's 220-1101

Question #: 38
Topic #: 1

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

A. The phone requires a firmware update to address charging issues.
B. The charge port contains foreign objects, such as lint.
C. The phone's battery has swelled, preventing the utilization of the charge port.
D. The phone has experienced water damage, thus the battery is not charging.

Show Suggested Answer

Suggested Answer: B 🗳️

by Mercious at Sept. 29, 2022, 7:42 a.m.

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Chavozamiri

8 months, 1 week ago

Selected Answer: B

B. The charge port contains foreign objects, such as lint.

upvoted 4 times

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CFolkman

1 year, 2 months ago

Selected Answer: B

Often times when a phone is in a pocket lint and the like can get in the charge port

upvoted 2 times

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Essex

1 year, 2 months ago

The charging port has a problem

upvoted 1 times

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ronniehaang

1 year, 4 months ago

Selected Answer: B

The MOST likely cause of the issue is that the charge port contains foreign objects, such as lint. This can cause the cable to fall out of the phone or not make a secure connection, resulting in a failure to charge. The fact that the phone is not protected by a case and is constantly transported in a pocket increases the risk of lint or other debris getting into the charge port. In this case, the technician should clean the charge port and try charging the phone again to see if the issue is resolved.

upvoted 4 times

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