Exam 220-1001 topic 1 question 552 discussion

Actual exam question from CompTIA's 220-1001

Question #: 552
Topic #: 1

A user brings in an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

A. Disable the Sticky Keys feature
B. Clean the keyboard
C. Reset the BIOS settings to default
D. Charge the laptop

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Suggested Answer: B 🗳️

by Pops2002 at Oct. 3, 2022, 9:51 a.m.

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Aminy4

1 year ago

Cleaning the keyboard is a logical first step to resolve the issue. If cleaning the keyboard doesn't help, it might be necessary to consider further hardware repair or replacement of the built-in keyboard.

upvoted 1 times

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