A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
The answer is D, MFA is going to not change how often people fail. Remove complex password? not recommended EVER. Increasing the failed login threshold might help, but the BEST solution is to remove the need for them to remember anything, with SSO using their finger/face.
Question specifically says what should he do to reduce helpdesk tickets. Doesn't say anything about without increasing security risk. Clear and oblivious answer Comptia wants is C
SSO with biometrics would still be simpler in this case as it removes the need to remember a password in the first place.
upvoted 10 times
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