Exam 220-1102 topic 1 question 4 discussion

Actual exam question from CompTIA's 220-1102

Question #: 4
Topic #: 1

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

A. Reset the phone to factory settings.
B. Uninstall the fraudulent application.
C. Increase the data plan limits.
D. Disable the mobile hotspot.

Show Suggested Answer

Suggested Answer: B 🗳️

by Antwon at Oct. 21, 2022, 2:07 a.m.

Comments

Submit Cancel

Antwon

Highly Voted 2 years, 8 months ago

Selected Answer: B

The application in question is clearly malware, therefore it is best to remove it. A factory reset can remove malware, but doing something drastic like that is usually not a first step. Additionally, C and D won't help with removing malware.

upvoted 15 times

...

Mansell

Most Recent 1 month, 2 weeks ago

Selected Answer: D

The question asks what you should do first right? Wouldn't you want to disable the mobile hotspot first as part of quarantine before making changes? Or does that not count as quarantining?

upvoted 1 times

...

Kriegor

1 month, 4 weeks ago

Selected Answer: B

It is quite clear that the issue is the application they just installed, so first thing should be to just uninstall it, though depending on the app, you might still do more, but the question was what to do FIRST.

upvoted 1 times

...

jbeezy

6 months ago

Selected Answer: B

User began to have issues after downloading software. Removing questionable software should increase performance and have phone back to normal.

upvoted 1 times

...

er.garg2687

10 months, 1 week ago

whenever application experience high utilization of bandwidth. It should be removed immediately

upvoted 1 times

...

Tswaka

2 years, 1 month ago

The answer is clear the application must be removed

upvoted 1 times

...

navvvvarroooo

2 years, 6 months ago

She may actually have viruses. The software seems to be using more data. A poor program isnt always malware so we cannot assume this yet. As it asks what should you do FIRST.

upvoted 1 times

takomaki

2 years, 4 months ago

Yeah, but she is also receiving security warnings. What else could it be besides malware?

upvoted 2 times

...