A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user's PC is infected with ransomware. Which of the following should the technician do FIRST?
Thejphall
Highly Voted 2 years, 5 months agoAntwon
Highly Voted 2 years, 6 months agojbeezy
Most Recent 4 months, 1 week agoer.garg2687
8 months, 2 weeks agoCPI
11 months, 2 weeks agoChavozamiri
1 year, 5 months agoCPAB
1 year, 11 months agoJcsimple
2 years, 2 months ago