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Exam 220-1101 topic 1 question 139 discussion

Actual exam question from CompTIA's 220-1101
Question #: 139
Topic #: 1
[All 220-1101 Questions]

A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?

  • A. Write a knowledge base article in the ticketing software to expedite future incidents.
  • B. Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.
  • C. Work with the developer to proactively collect the application logs to identify future errors of this type.
  • D. Send an email communication to the company about the issue and the steps taken to resolve it.
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Suggested Answer: A 🗳️
by ninaanto at Oct. 21, 2022, 8:43 a.m.

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oatmealturkey
Highly Voted 1 year, 8 months ago
This exact question was on my exam and I didn't miss any questions in troubleshooting methodology, so I am certain the correct answer is A. Write a knowledge base article in the ticketing software to expedite future incidents.
upvoted 11 times
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bjola
Highly Voted 2 years ago
Selected Answer: A
A is more appropriate
upvoted 6 times
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JMLorx
Most Recent 11 months, 1 week ago
Selected Answer: B
You could argue that A & B are interchangeable. So therefore this question isnt the best. Because you could argue that you should submit and doc your findings and solutions but you could also argue that submitting a bug report is part of STEP 5 "Implement Preventive Measures"
upvoted 1 times
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alforg03
1 year, 1 month ago
the correct answer is B
upvoted 1 times
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IT_isfornerds
1 year, 3 months ago
yeah, I'm not writing no article, but only if CompTIA wants me to for this test lol
upvoted 4 times
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bjola
2 years ago
I go with A
upvoted 2 times
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jackjack007
2 years ago
Selected Answer: A
I go with A. the next step is A and the third step is B.
upvoted 2 times
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alexandrasexy
2 years, 1 month ago
Selected Answer: A
The last step the technician must take is: Document findings, actions, and outcomes. Answer is A.
upvoted 1 times
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aisling
2 years, 1 month ago
Selected Answer: A
Look after your companies other IT technicians and users FIRST this bugs may be reported after you have documented to help your own company.
upvoted 5 times
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ninaanto
2 years, 1 month ago
Selected Answer: A
CompTIA 6-Step Troubleshooting Process: 1. Identify the problem. 2. Establish a theory of probably cause. (Question the obvious) 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes.
upvoted 6 times
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ninaanto
2 years, 1 month ago
I'm not sure about this question. I believe it is D
upvoted 2 times
ninaanto
2 years, 1 month ago
https://spryzensecurity.medium.com/what-is-troubleshooting-methodology-40cec6b6494
upvoted 1 times
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C (25%)
B (20%)
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