Exam 220-1101 topic 1 question 125 discussion

Shouldn't you disable the printer/power it off first? Another print job might come in while you wait for the fuser to cool down...

Remove the paper and let the fuser cool down.

I think the first thing you'd do is correct the immediate issue and remove the paper and let it cool. I think we can assume the printer is already off, because that would have been done before/alongside finding out the paper is jammed and the fuser is hot. I believe disabling the printer means to fully disable it from being used in the near future...in this situation.

A is the answer

The answer is A

Even chat gpt says the first step is to turn it off before handling to avoid any injury

I see why A can be mistaken, it is "disable" printer, not power it off. If you disable the printer, the print job that is still currently processing will continue. The printer is trying to print the current job, that is why the "fuser, which is much hotter than normal". so remove the paper so and let the printer cool down, since that's the immediate problem, which might prevent the fuser to overheat and prevent further damages.

fuser hotter than normal...why would you risk burning yourself to remove the paper when you can diable it an le it cool down for repairs

Usually before working on ANYTHING connected to power/a power source, you ALWAYS disable/disconnect/power off. That's not just an IT thing, its a safety thing for the technician and for the equipment being worked on.

The NEXT step the technician should take is C. Remove the paper and let the fuser cool down. In this scenario, the technician has identified that paper is stuck to the fuser, and the fuser is unusually hot. Attempting to remove the paper while the fuser is still hot can be dangerous and may lead to further damage. The best course of action is to let the fuser cool down first. Once it has cooled down, the technician can safely remove the stuck paper. Disabling the printer, installing a roller kit, or replacing the paper with thicker stock should only be considered after addressing the immediate issue of the stuck paper and ensuring the safety of the technician.

It asks what you do next. The paper is still stuck, so you remove it.

I asked chatgpt the question and why he selected C and this is the answer: The reason why option C, "Remove the paper and let the fuser cool down," is a more immediate and crucial step is because leaving paper stuck to the hot fuser can lead to further damage and safety hazards. By removing the paper promptly, the technician can prevent additional issues from arising and reduce the risk of any accidents due to the hot fuser. After removing the paper and letting the fuser cool down, the technician can proceed with disabling the printer for a more thorough inspection and repair, if necessary. Both options A and C could be part of the troubleshooting process, with removing the stuck paper taking priority to address the immediate problem.

The answer is C, remove the paper and let the fuser cool down. The fuser is a heated roller that melts the toner onto the paper. If the fuser is much hotter than normal, it is likely that the paper is stuck to the fuser. The first step is to remove the paper and let the fuser cool down. Once the fuser has cooled down, the technician can inspect the paper to see if it is damaged. If the paper is damaged, the technician can replace it.

A. Disable the printer for repairs. Unplugging the printer is usually the first recommended step with fuser issues.

A makes sense and would be the correct path however its not a very hand on answer, they most likely were inferring which repair step would be next. If you need to fix this problem, LET IT COOL DOWN FIRST, and power off, before anything else

Disabling the printer (or powering off the printer ) should be the next step. Because someone might send a print job during the workaround. Option C is next step.

The technician should remove the paper and let the fuser cool down next. The fact that the fuser was just installed a few weeks ago indicates that it is unlikely to be the cause of the issue. Instead, it is more likely that the paper got stuck in the fuser due to a paper jam, causing it to overheat. By removing the paper and letting the fuser cool down, the technician can ensure that the printer is not damaged further. Once the fuser has cooled down, the technician can inspect the printer and the fuser for any damage, and then clear any remaining paper jams or debris. Disabling the printer for repairs or installing a printer roller kit would not address the root cause of the issue, which is the paper jam in the fuser. Replacing the paper with thicker paper stock may not solve the issue and could cause further problems with the printer. answer is C. Remove the paper and let the fuser cool down.