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Exam 220-1102 topic 1 question 33 discussion

Actual exam question from CompTIA's 220-1102
Question #: 33
Topic #: 1
[All 220-1102 Questions]

A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.)

  • A. Scan the computer with the company-provided antivirus software.
  • B. Install a new hard drive and clone the user's drive to it.
  • C. Deploy an ad-blocking extension to the browser.
  • D. Uninstall the company-provided antivirus software.
  • E. Click the link in the messages to pay for virus removal.
  • F. Perform a reset on the user's web browser.
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Suggested Answer: CF 🗳️

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PatrickH
Highly Voted 2 years, 4 months ago
Its absoluly A and F. You shouldnt block the ads, you should remove them. Its almost certainly a proxy redirect so resteeing browser and running antivirus best solution.
upvoted 29 times
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dbo98
Highly Voted 2 years, 6 months ago
Selected Answer: CF
I don't see how A would be an option because of, "The user thought the company-provided antivirus software would prevent this issue." So what would running the anti-virus software do? Plus it states that it is a Pop-up as soon as they open the browser.
upvoted 13 times
glenpharmd
1 year, 9 months ago
He thought the company provided anti - virus software. Therefore, does not know for sure if they have it or used it. So run an anti- virus software
upvoted 3 times
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StrawberryTechie
2 years ago
Pop ups can be adware. And adware is still considered malware.
upvoted 3 times
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ropea
1 year, 8 months ago
It didn't catch the malware in real time (active scan). but that doesn't mean a full system scan wouldn't find it.
upvoted 4 times
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Kodoi
Most Recent 1 month, 3 weeks ago
Selected Answer: CF
I believe the essence of this problem is that the ads are notified. Does the scan of the antivirus software really scan even the ads that we have allowed?
upvoted 2 times
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43c310b
2 months, 1 week ago
Selected Answer: AF
the best first steps to resolve the issue would be scanning with antivirus software and resetting the browser, as they directly target the root cause of the pop-ups.
upvoted 2 times
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31ff44b
4 months, 3 weeks ago
Selected Answer: AF
Deploying ad-blocking software will not "resolve the issue" it just masks potential adware so the problem will indeed persist.
upvoted 2 times
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danthebro
5 months, 3 weeks ago
Selected Answer: AF
I think the answer is AF. Adblock does not fix the root issue.
upvoted 3 times
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dickchappy
7 months, 2 weeks ago
Selected Answer: CF
ONLY receives when opening the web browser plus the antivirus software you are suggesting to use is already stated to NOT be preventing the issue and would probably accomplish nothing. It is C and F, reinstall the browser to clear any issues with it and install an adblocker to get rid of unwanted popups.
upvoted 2 times
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a87d6a4
9 months ago
Selected Answer: CF
Question is asked what is most likely to RESOLVE the issue. F remains a top recommendation because it directly targets the root cause (browser hijacking or unwanted extensions that are causing the pop-ups.). C might be more immediately effective than scanning with the current antivirus software, given the scenario. This would prevent the pop-ups from appearing in the first place, especially if they're caused by malicious ads or scripts. These steps directly address the issue and are likely to prevent further occurrences. Scanning with antivirus software is still valuable but might be secondary in resolving the immediate problem of pop-ups.
upvoted 3 times
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CodeOnTren
9 months, 1 week ago
Selected Answer: AF
its A and F , the reason why the antivirus didnt work is because is a false alarm luring the person into paying the ad so as long as the antivirus is aware the computer is not effected is a simple AD pop up
upvoted 4 times
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Dat_Oyin
9 months, 2 weeks ago
AC screen for virus then block AD
upvoted 1 times
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goss_6087
10 months, 3 weeks ago
Companies have strict protocols, therefore A-F would be a no brainer
upvoted 1 times
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MikeNY85
10 months, 4 weeks ago
A pop-up blocker would prevent pop-ups from appearing, but it won't remove the adware or malware causing this. I think the most appropriate action here is to A and F, since C won't remove the adware (it'll just prevent the pop-ups from showing).
upvoted 2 times
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Jay23AmMonsIV
11 months, 1 week ago
Selected Answer: AC
While resetting the web browser can sometimes resolve issues related to browser settings or extensions, it may not address the underlying cause of the pop-up messages, which is likely malware or adware. Therefore, scanning the computer with the antivirus software and deploying an ad-blocking extension to the browser are the most appropriate steps to take in resolving the issue.
upvoted 2 times
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Ryan_0323
1 year, 1 month ago
Selected Answer: AF
I was originally CF but im changing my answer to AF because i feel like its common sense to always run the anti virus software in a situation like this.
upvoted 1 times
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amityGanoofib
1 year, 1 month ago
Selected Answer: AF
i dont usually vote but i gotta for this one, you gotta run that antivirus, i wasnt sure whether c or f would be better for the second answer but i think resetting the browser after running the antivirus might do a bit better than using an ad blocker.
upvoted 1 times
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Avengers_inc
1 year, 1 month ago
Selected Answer: AC
I just want to honestly understand why resetting the browser is even on your mind????
upvoted 3 times
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jsmthy
1 year, 1 month ago
Selected Answer: AF
If the browser is infected, always check with a malware scan because a separate program (often marked on antivirus programs as a PUP) may be injecting the browser with the adware. An ad-blocking program only targets the current site meaning it won't help against a PUP or a messed up browser config.
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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