Its absoluly A and F. You shouldnt block the ads, you should remove them. Its almost certainly a proxy redirect so resteeing browser and running antivirus best solution.

I don't see how A would be an option because of, "The user thought the company-provided antivirus software would prevent this issue." So what would running the anti-virus software do? Plus it states that it is a Pop-up as soon as they open the browser.

I was originally CF but im changing my answer to AF because i feel like its common sense to always run the anti virus software in a situation like this.

i dont usually vote but i gotta for this one, you gotta run that antivirus, i wasnt sure whether c or f would be better for the second answer but i think resetting the browser after running the antivirus might do a bit better than using an ad blocker.

I just want to honestly understand why resetting the browser is even on your mind????

If the browser is infected, always check with a malware scan because a separate program (often marked on antivirus programs as a PUP) may be injecting the browser with the adware. An ad-blocking program only targets the current site meaning it won't help against a PUP or a messed up browser config.

I believe the next steps would be A and F, but C would come after those are completed.

A and F. You scan as a best practice but the issue is notifications being pushed from web browsers.

To resolve the issue of pop-ups on a company workstation, the following steps should be taken: 1. Scan the computer with the company-provided antivirus software to detect and remove any malware or viruses that may be present on the system. This is the first step in resolving any security-related issues on a computer. 2. Deploy an ad-blocking extension to the browser to prevent pop-ups from appearing when browsing the web. Ad-blocking extensions can help prevent unwanted ads and pop-ups from appearing on a user’s screen, which can help reduce the risk of malware infections.

The question asks which options will most likely RESOLVE the issue. Scanning the system doesn't resolve the issue. Blocking the ads and resetting the web browser actually resolves the issue, whether it's efficient or not doesn't matter in this case.

Open your Windows Security settings. Select Virus & threat protection > Scan options. Select Windows Defender Offline scan, and then select Scan now Persistent web page issues may be resolved by clearing your web browser's cache and cookies. If the issue continues, or you have other browser issues, you could also try resetting your browser to its default settings

I did this question on quizlet and was AC

It is AC Check objective 2.10 in the A+ Core objectives. They mention the user of ad blockers in browsers https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-objectives-(3-0)

To resolve the issue of pop-ups on a company workstation, the following steps should be taken: 1. Scan the computer with the company-provided antivirus software to detect and remove any malware or viruses that may be present on the system. This is the first step in resolving any security-related issues on a computer. 2. Deploy an ad-blocking extension to the browser to prevent pop-ups from appearing when browsing the web. Ad-blocking extensions can help prevent unwanted ads and pop-ups from appearing on a user’s screen, which can help reduce the risk of malware infections.

Should be A and F. We don't block the ads, since it's only a band-aid solution.

A and F make the most sense

I went and asked ChatGPT what it thought about the answer choices. And its initial thought was A and C was the best answer choices. After I was confused with why C and not F and went further asking it questions it then apologized and told me I was right and now see's why A and F are better answer choices and not C. Crazy! Y'all be careful out there. Make sure to use common sense! AI isn't perfect. This isn't the first time that this as happened either