Exam 220-1102 topic 1 question 28 discussion

The reasoning is as follows: The question states that while the technician is troubleshooting a customer's PC, the technician receives a phone call [most likely not from the customer]. This can either be assumed or not, but should not change the outcome. The main issue is what follows. The technician sets the phone to silent, and continues with working. THIS is what the question is asking for. CompTIA wants to know what the technician did. The technician silenced the phone to avoid distractions while troubleshooting. B and C are both very similar, but unless the technician is receiving a video call while troubleshooting customer's personal data, they [B and C] do not apply. And D is not applicable because we cannot assume that a timeline was ever set or needs to be met. Because there is not enough info, and/or the question is only asking for an explanation of what the technician did by silencing the phone. Therefore the answer is A. Avoid distractions.

Unlike the airplane mode, the silent mode still allows the device to receive and send calls and messages. This quiet option may be useful in meetings, speeches, libraries, museums, or places of worship. In some places it is mandatory to use the silent mode or to switch off the device.

A. Avoid distractions By not taking the phone call and setting the phone to silent while troubleshooting a customer's PC, the technician is demonstrating an effort to avoid distractions and maintain focus on the task at hand. This is important for providing efficient and effective technical support.

A is correct.The technician avoided any kinds of distractions while troubleshooting a customer's computer. The phone call could be from a friend or a scammer. It's best to take it when you are on break or off work hours. Taking the call while on the job is a red flag as it will reduce productivity. The technician did the right thing to silence the phone to avoid getting distracted from helping out the customer.

A. Avoid distractions would be the best description of the technician's actions. By setting the phone to silent and not taking the call, the technician is minimizing distractions and maintaining focus on the task at hand, which is troubleshooting the customer's PC. While dealing appropriately with customer's confidential material, adhering to user privacy policy, and setting and meeting timelines are all important aspects of a technician's job, they are not directly related to the action of setting a phone to silent to avoid distractions.