A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?
A.
Replace the graphics card.
B.
Replace the screen, as the customer insists.
C.
Recommend the usage of an external display instead.
D.
Ensure the backlight is functioning as expected.
Ensure the backlight is functioning as expected. The technician should first check the backlight, as the fact that a faded image can be seen in bright settings suggests that the issue may be with the backlight and not the screen itself. If the backlight is not functioning as expected, the technician can then proceed with repairing or replacing it. If the backlight is functioning correctly, then the technician can move on to other possible causes of the issue.
A faded image is able to be seen in very bright settings. So the screen is not broken. Plus, the simplest step to complete first is D, Ensure the backlight is functioning as expected.
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