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Exam 220-1102 topic 1 question 107 discussion

Actual exam question from CompTIA's 220-1102
Question #: 107
Topic #: 1
[All 220-1102 Questions]

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

  • A. Run the virus scanner in an administrative mode.
  • B. Reinstall the operating system.
  • C. Reboot the system in safe mode and rescan.
  • D. Manually delete the infected files.
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Suggested Answer: C 🗳️
by jackjack007 at Nov. 23, 2022, 1:14 a.m.

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jackjack007
Highly Voted 1 year, 9 months ago
Selected Answer: C
A. Run the virus scanner in an administrative mode: virus scanner always use administrative mode, so this is irrelevant = no B. Reinstall the operating system: this does not preserve user files so = no C. Reboot the system in safe mode and rescan: In safemode malwares can't run and antiviruses can kill them, so= yes D. Manually delete the infected files: this does not preserve user files = no Therefore I go with D
upvoted 20 times
jackjack007
1 year, 9 months ago
I mean C is correct not D
upvoted 10 times
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PatrickH
Highly Voted 1 year, 8 months ago
Selected Answer: C
Again bad answer. Happening too often. The answer is C. Boot into safe mode, run antivirus. Recommended procedure
upvoted 5 times
Bmc2994
1 year, 6 months ago
Agreed. Much too often! Answer is C!
upvoted 3 times
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dlittle
Most Recent 9 months, 1 week ago
So who's confirming these answers because I notice that some seem to be incorrect but no administrator chimes in to clarify.
upvoted 2 times
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Saeidsmart
1 year ago
Selected Answer: C
Reboot the system in safe mode and rescan: Booting in safe mode loads a minimal set of drivers and services. Many types of malware are designed to start automatically with Windows, but booting in safe mode can prevent their activation. Scanning in safe mode can increase the chances of detecting and removing malware that might be active and hidden during a normal boot.
upvoted 4 times
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solaWONDER
1 year, 1 month ago
The answer is C. Reboot the system in safe mode and rescan. Safe mode is a diagnostic mode of Windows that starts the computer with a limited set of drivers and services. This can be helpful for troubleshooting problems, such as malware infections.
upvoted 1 times
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alexandrasexy
1 year, 8 months ago
Selected Answer: C
C. Reboot the system in safe mode and rescan.
upvoted 3 times
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cobbs
1 year, 8 months ago
Selected Answer: C
Safe mode is necessary to allow access to the malware files. You would not be able to manually delete them.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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